Our Customer Service team are more than happy to help with any queries you may have regarding orders, fit and sizing, delivery and anything else!
Don't hesitate to contact our brilliant team through our chat pop up form in the corner of your screen. Please add your order number so we can assist you as quickly as possible.
Please note that re-submitting queries will result in your request being automatically placed to the back of the queue, meaning it may take our team longer to get back to you with a response. We ask that to avoid this, you only submit one query at a time and wait to hear from us. We endeavour to get back to all enquiries promptly.
*If you did not receive a free return label with your order, please follow this link to create and download a free Royal Mail return label: Tracked Returns | Royal Mail Group Ltd.
Apologies for any inconvenience caused.
Our office and warehouse are open Monday – Friday 9:00am – 3:00pm
Our products are also stocked on ASOS & Simply Be.
Customer satisfaction is our number one priority.
For customers living in the UK, we offer free returns and a full refund for orders returned within 14 days.
For international customers and those living in the Republic of Ireland, we unfortunately cannot provide free returns at this time. We recommend that you send any returns via a tracked service.
Please note that in order to qualify for a full refund, we require the product to be unopened and unused. Any returns must be in the original packaging with proof of purchase. A partial refund is available when the original packaging cannot be accounted for.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands including Visa, MasterCard, American Express, and Discover.
On average, standard delivery usually takes around 7 business days.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are re-stocked on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the name of the product you are looking for in the subject line.
We will send you a notification when the item is back in stock.