Returns

*COVID-19 UPDATES*
During these tricky times we appreciate that there will be difficulties in returning your orders as easily as you would normally. To support the current restrictions in place, if you return an order within 30 days of it being delivered we will issue a full refund to your original payment method.
For updates on our deliveries click here.
 
UK RETURNS - Simple Steps
*Mark on your Returns form whether you are returning an item or requesting an exchange, identify an alternative size if required for an exchange.
*Include the returns form in your parcel.
*Click here to create your returns label.
*Send your parcel at your nearest Post Office.
     
    INTERNATIONAL RETURNS
    Unfortunately at the moment we cannot offer free returns to our international customers. We recommend that you send your return back via a tracked service as we cannot be responsible for any missing untracked parcels. Please ensure to include your returns form within your parcel.
     
    Please return to:
    Hope & Ivy Returns Department
    c/o Clipper Logistics
    Boughton Industrial Estate
    Ollerton
    NG22 9LD
     
    EXCHANGES
    If you would like to exchange anything in your order then please make a note on the returns form and send your order back to us. Once we have received your return we will send out your request to you if it is in stock. If it is not in stock we will issue you a refund.
     If you need an urgent exchange then please make a return and place a new order.
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