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Returns

We hope that you will love your Hope & Ivy clothes as much as we loved designing and making them. In the unlikely event that you’re not entirely satisfied with your purchase we can offer a refund on all items returned within 14 DAYS of you receiving your item. 

 

UK RETURNS - We offer FREE uk returns.
Simple steps,
*Mark on your Returns form whether you are returning an item or requesting an exchange, identify an alternative size if you wish to exchange.
*Include the returns form in your parcel.
*Click here to create your returns label.
*Follow the step by step guide on the link above.
If you have ordered multiple items you will only need to enter one order number.
*You will be issued a QR code returns slip which you will show at your desired Post Office.
*Send your parcel at your nearest Post Office.
    *If you can't access a QR code, you do not need to print your label at home as most Post Offices will be able to print your returns slip for you. However please check before if your chosen Post Office can.
    Royal Mail are now offering a pick up service which you can select when creating your returns label above, if you wish to. 
    Initial postage costs will not be refunded upon receiving your return.
    *PLEASE NOTE*
    Refunds will take at least 10 working days to process.
    When Royal Mail displays delivered to Nottingham please note this is not our warehouse and is the step before it reaches us at the warehouse.
     
    INTERNATIONAL RETURNS
    Unfortunately at the moment we cannot offer free returns to our international customers. We recommend that you send your return back via a tracked service as we cannot be responsible for any missing untracked parcels.
    Please ensure to include your returns form within your parcel.
     
    Please return to:
    Hope & Ivy Returns Department
    c/o Clipper Logistics
    Boughton Industrial Estate
    Ollerton
    NG22 9LD
     
    EXCHANGES
    If you would like to exchange please simply place a new order and return the item(s) you no longer wish to keep.
    All returned items will be refunded once they have been inspected by our warehouse team. If you need a different size or colour of an item, then you will still need to place a new order. 
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