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Returns

We hope that you will love your Hope & Ivy clothes as much as we loved designing and making them. In the unlikely event that you’re not entirely satisfied with your purchase we can offer a refund on all items returned within 14 DAYS of you receiving your item. 

England, Wales and Scotland we offer Free DPD Returns.
We have now changed to DPD to improve our delivery service for our customers. If you do not have a DPD returns label in your bag please email us at dpd@hopeandivy.co.uk for your label. Please provide us with your order number in the email title for ease of reference.

Please make sure to write your order number on the returns label before posting.

Click here to find your nearest DPD returns drop off location 

 

If you previously used our Royal Mail free returns label, we are sadly experiencing some delays with the Royal Mail Network, due to the COVID situation. We aim to refund all parcels within 5-7 working days of the parcel being returned to us. If this time has passed please contact our customer services team with your tracking ID and we can assist further on your refund. We thankyou for your patience during these times.


INTERNATIONAL RETURNS (INCLUDING IRELAND & NORTHERN IRELAND)
Unfortunately at the moment we cannot offer free returns to our international customers. We recommend that you send your return back via a tracked service as we cannot be responsible for any missing untracked parcels.
Please ensure to include your returns form within your parcel.
 
Please return to:
Hope & Ivy Returns Department
c/o Clipper Logistics
Boughton Industrial Estate
Ollerton
NG22 9LD
 
EXCHANGES
If you would like to exchange please simply place a new order and return the item(s) you no longer wish to keep.
All returned items will be refunded once they have been inspected by our warehouse team. If you need a different size or colour of an item, then you will still need to place a new order. 
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